Introduction
At aitopsite.com (“we,” “us,” or “our”), we strive to provide high-quality AI tools directory services to help users discover and access the latest AI solutions. This Refund & Cancellation Policy (“Policy”) outlines the terms for cancellations and refunds related to any paid services, subscriptions, sponsored listings, or affiliate partnerships on our platform. By using aitopsite.com, you agree to this Policy.
This Policy applies to all digital services (e.g., premium tool listings, subscriptions). Physical products are not offered. We reserve the right to update this Policy; changes will be posted here with the updated date.
Cancellation
You can cancel your subscription or paid service at any time. Here’s how:
- How to Cancel: Log in to your account dashboard and navigate to “Billing” or “Account Settings” > “Manage Subscription.” Select “Cancel Plan.” Alternatively, email us at support@aitopsite.com with your account details.
- Effective Date: Cancellation takes effect at the end of your current billing cycle (monthly or yearly). Your access will remain active until then—no prorated refunds for partial periods.
- Free Trial: If you’re on a 7-day free trial, cancel anytime before it ends to avoid charges. No notice required.
- Sponsored Listings/Affiliates: For one-time sponsorships, cancellation within 24 hours of payment is allowed; after that, it’s non-cancellable due to service delivery.
We do not auto-renew if you cancel, but you’re responsible for monitoring your billing.
Refunds
All sales of digital services on aitopsite.com are final and non-refundable, as they provide immediate access to content and tools (in line with industry standards for digital products). However, we offer limited exceptions:
- Eligibility: Refunds are considered only for genuine errors, such as double charges, unintended subscriptions, or service not as described. No refunds for change of mind, misuse, or after content access begins.
- Timeline: Requests must be submitted within 7 days of the charge date. For subscriptions, a full refund is possible only if canceled within this window and no access used.
- Process: Email support@aitopsite.com with: account email, transaction ID/date, reason, and proof (e.g., screenshot). We’ll review within 5-7 business days and process approved refunds to your original payment method (may take 3-10 days).
- Exceptions/No-Refund Clauses:
- Digital downloads/tools: No refunds once accessed.
- Affiliate commissions/sponsorships: Non-refundable as they involve third-party partnerships.
- Multiple requests: We reserve the right to refuse if suspected of abuse.
- Partial Refunds/Prorated Credits: Not offered; full refunds only if eligible.
Refunds do not include taxes or processing fees. In India, this complies with applicable consumer laws.
Contact Us
For questions, cancellations, or refund requests, contact:
- Email: support@aitopsite.com
- Phone: +91 9366386727 (Mon-Fri, 9 AM – 6 PM IST)
- Address: No. 2 Harihar Dola, Radha Nagar, Bishalgarh, Sepahijala, Tripura 799102, India
We aim to respond within 48 hours. This Policy is governed by Indian law.